“Having a great product is one thing, but I also need customer service when it comes to my software vendors,” Allison says. “I work with our Customer Success Manager, Anthony Wright, all the time, and he’s always willing to pick up the phone when we need assistance and help us move the needle when it comes to the level of integration and connectivity we need.”
Allison wasn’t around during the FEX days, but he says his team considers IDMS a huge upgrade. That’s why he encourages other independent and BHPH dealers on FEX DMS to consider making the same switch.
“For dealers looking for a dealership management system that coordinates their service, their collections, and their sales all in one area, IDMS is definitely the way to go,” Allison says. “It allows us to have an omnichannel approach to our business, and if your DMS can’t provide that, you ought to look at IDMS.”